Unified Cloud Communications for Financial Services 

The Challenge

A respected, ASX-listed financial services organisation with over 100 staff and 60+ financial planners across 13 locations approached Arrow to modernise their communications infrastructure. Their existing on-premise PBX systems operated in isolation at each site, creating communication silos and escalating maintenance costs.

Without a unified solution, the business faced several operational challenges:

• Lack of centralised management across offices nationwide.
• Inflexible systems that were difficult and costly to scale.
• Complex upgrade paths for each standalone site.
• A need for reliable remote work capabilities.

With plans for continued growth and a focus on delivering exceptional service, the organisation required a cloud-based communications platform that could centralise operations, simplify IT management, and enhance flexibility for staff working in-office or remotely.

The Solution

Arrow began by conducting a comprehensive business needs analysis, mapping both current requirements and future expansion goals. As a result, a tailored solution using the 8×8 X Series platform was deployed to unify all 13 locations under one cloud-hosted UCaaS environment.

With a proven track record in cloud migrations and multi-site deployments, Arrow designed and delivered a scalable solution.

Key features of the solution include:

• 8×8 Cloud-Based Unified Communications: Voice, video, messaging, and collaboration tools on a single platform.
• nbn & 4G Failover: Ensuring business continuity and call quality.
• Fibre 400 Internet: High-speed connectivity for seamless performance.
• IP Handsets & Softphones: Supporting work-from-anywhere flexibility.
• Australia-Based 24/7 Support: Local help whenever it’s needed.
• Full Installation, Training & Ongoing Call Flow Management.

With Arrow’s Turn Key model, the business benefits from predictable costs, lower overheads, and the ability to easily scale or customise the solution as needed. Additional users, devices, or features can be added with support from a dedicated Arrow account manager.

The Outcomes:

The financial services firm now operates a fully unified communications environment across all locations, managed centrally via the cloud. Staff are connected through one platform, offering a consistent user experience whether they’re in the office, at home, or on the move.

Key benefits include:

• Simplified Multi-Site Management: One cloud system for all 13 offices.
• Reduced Costs: Eliminated maintenance expenses tied to legacy hardware.
• Future-Ready Scalability: Add sites, users, or features with ease.
• Improved Client Experience: Reliable communication enhances customer engagement and support.
• Operational Flexibility: Staff can collaborate and communicate securely from anywhere.

Procurement Specialists

Arrow Voice & Data is your all-in-one partner for managed services and digital transformation. As procurement specialists, we manage everything—from sourcing and implementation to support and upgrades—under one roof.

With Arrow, you’re not just getting technology—you’re getting a trusted partner dedicated to helping your business communicate smarter, work more efficiently, and grow with confidence.