UC and Managed Network for Finance

The Challenge

A well-established professional services firm offering accounting, taxation, audit, and business advisory services approached Arrow with an outdated on-premise PBX system. Their previous IT provider was exiting the industry, leaving them without support or a clear path forward for ongoing communication reliability and security.

With no in-house IT support and rising maintenance costs, the organisation needed a modern solution that would:

• Eliminate dependence on legacy systems and unsupported hardware.
• Ensure business continuity and network stability.
• Provide flexibility for staff to work in the office or remotely.
• Enable a seamless transition to cloud-based communications.

The Solution

Arrow began with a full communications audit and network review, working closely with the organisation to understand their operations, infrastructure, and future requirements. A tailored cloud UCaaS solution was deployed, supported by a high-speed fibre internet connection with redundancy to ensure consistent voice quality and reliability.

A full audit of their network uncovered outdated equipment that could compromise performance. Arrow removed the legacy infrastructure and replaced it with high-performance, gigabit-ready networking components. To safeguard business continuity and mitigate downtime risks, a firewall was deployed, and the firm subscribed to Arrow’s fully managed network support services.

Key features of the solution include:

• Cloud-Based Unified Communications: Replacing on-premise PBX with a scalable, cost-effective UCaaS platform.
• Cloud IP Handsets & Softphones: Ensuring staff can work productively from anywhere.
• High-Speed Fibre Internet with Redundancy: Maintaining uptime and call quality.
• Modern Networking Hardware: Including gigabit network switches for future-proof performance.
• Firewall Security & Proactive Monitoring: Preventing disruptions and cyber risks.
• Fully Managed Network Support: Ensuring IT issues are addressed proactively and efficiently.

The Outcomes:

The business now benefits from a flexible, cloud-hosted phone system that supports both remote and in-office work. They’ve eliminated reliance on outdated systems and avoided rising maintenance costs—freeing their team to focus on client service and growth.

• Scalability & Cost Savings: Easily add or adjust users without expensive upgrades or technician visits.
• Improved Resilience: The cloud platform and high-speed fibre keep communications running smoothly, even during network issues.
• Productivity Anywhere: Cloud-based tools allow staff to collaborate and serve clients no matter where they work.
• Peace of Mind: Thanks to Arrow’s managed network support, IT issues are detected and resolved before they become business disruptions—demonstrated when a recent outage was resolved in minutes without client impact.

Procurement Specialists

Arrow Voice & Data is your trusted partner for complete business technology and communications solutions. As procurement specialists, we handle everything under one umbrella—technology sourcing, setup, support, and ongoing management—so you can focus on delivering results for your clients.

With our fully managed services, you gain the assurance that your business is protected, supported, and ready for whatever the future holds. Whether you’re upgrading legacy systems or planning a full digital transformation, we ensure it’s done right the first time.