Cloud Voice, Paging & Unified Comms for Education
Modern, secure cloud communications built for flexibility, integration, and future growth.
The Challenge
A leading independent K-12 school in regional NSW, with over 1000 students and 150+ staff across two campuses, was grappling with an outdated and costly Mitel phone system. Attempts to integrate the existing system with their campus paging setup had stalled, leaving communication gaps across the school.
Staff were frustrated by unreliable handsets and poor softphone experience, and the aging infrastructure was proving expensive and difficult to manage. The school needed a secure, scalable cloud solution that would integrate with Microsoft Teams, simplify administration, and improve overall communication efficiency.
The Solution
Arrow Voice & Data delivered a tailored cloud communications solution designed for seamless integration, ease of management, and long-term reliability. After a comprehensive consultation, Arrow replaced the legacy system with a modern 8×8 UCaaS platform that integrated Microsoft Teams and introduced a future-ready paging solution.
Key features of the solution include:
- Cloud-Based Unified Communications: Migration to 8×8 cloud phone system integrated with Microsoft Teams for a unified experience.
- Integrated Paging System: Deployment of Algo paging speakers and Polycom handsets across both campuses.
- Simplified Admin: Active Directory integration enabled fast user management and reduced IT complexity.
- Enhanced Security: Built-in voice encryption and enterprise-grade security for safe, compliant communications.
- Improved Cost Efficiency: Elimination of high legacy maintenance costs and a simplified, predictable cost model.
The Outcomes:
The school now benefits from a secure, modern communications environment that supports staff productivity and enhances campus-wide communication.
Benefits delivered:
- Unified Communication Experience: Voice, Teams, and paging are fully integrated for seamless collaboration.
- Scalable & Cost-Effective: A future-ready cloud platform that grows with the school while reducing operational costs.
- Streamlined Administration: Active Directory integration simplifies system changes and new user setups.
- Secure & Compliant: Encrypted voice traffic and robust security protocols protect sensitive information.
- Minimal Disruption: Arrow’s implementation was timed during school holidays and completed with minimal impact, showcasing a smooth and proactive rollout.
Procurement Specialists
Arrow Voice & Data is your partner in complete technology and communication solutions. As procurement specialists, we manage your technology—from sourcing and setup to support and maintenance—under one trusted provider.
With Arrow Turn Key, your business gets a flexible, integrated solution with one point of contact for all technology needs. Our Australian-based account managers and support team ensure your communications run smoothly—so your organisation can focus on what matters most.