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For years, business messaging was treated as an optional extra. A staff member might send a text to confirm an appointment, notify a customer that an order was ready or follow up after a missed call.

If your organisation buys laptops, PCs or servers in Australia, 2026 is shaping up to be a year where procurement can’t be treated as “business as usual”.

Discover how Microsoft Teams can be used as a contact centre, its limitations, and the solutions available to improve customer service.