Flexible, Affordable, and Reliable IT Support With Industry-Leading Customer Service
Our Service Desk is the foundation of our managed services offering. Our team is tasked with proactively monitoring and maintaining your environment, and responding to your support requests.
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Guaranteed Response Times
Cast-Iron Service Level Agreements (SLAs)
GUARANTEED RESPONSE TIME |
OUR AVERAGE |
|
CRITICAL PROBLEMS |
30 minutes |
9 minutes |
MALFUNCTIONS |
60 minutes |
44.25 minutes |
CHANGES/ADD-ONS TO IT SYSTEMS |
90 minutes |
49.5 minutes |
Critical Problems
Malfunctions
Changes to IT Systems
IT Service and Support Offerings
Desktop
At the core of our Desktop Services is our Australian based help desk, giving your users the help they need when they need it, and our remote monitoring and maintenance that ensures we keep your devices patched and compliant. Additionally, we have a standard software stack that includes:
By ensuring desktops are patched and secure, providing your users with timely support, and securing user access to your business data, you can rest easy knowing your business is in safe hands with productive employees free to achieve your business goals.
Network
Our network services are designed to keep your network secure and performing, so your systems and staff stay operational from a networking perspective. We support devices including:
We provide you with stress-free service so you can concentrate on your business operations. Powered by Cisco Meraki, our simplified solution allows full visibility across your entire network whether you operate from a single site or multi-sites.
Have other solutions in place? We can assist with monitoring and supporting additional devices as well.
Infrastructure
Whether in the cloud, on-premises, or a hybrid environment, our cloud services are designed to keep your systems operational and secure backed by our Australian based help desk and support teams.
We take a cloud-first approach, but this does not mean a cloud-only approach. We prioritise investigating the cloud ahead of on-premises infrastructure investment, but there can be situations where this is not a suitable option for your business.
Having the flexibility to meet your businesses unique requirements is critical to supporting your business objectives.