Managed IT Support

Reliable IT solutions for business continuity

Flexible, Affordable, and Reliable Business IT Support With Industry-Leading Customer Service

Our Service Desk forms the backbone of our managed services, ensuring your IT environment is proactively monitored, maintained, and supported. With our team by your side, you can focus on your business while we handle the tech. Your IT support, tailored to your business needs.

Call us 1300 303 151 today

Comprehensive
Support

Remote, on-site, and after-hours assistance tailored to your needs.

Rapid
Response

Fast resolution times with seamless escalation when required.

Proactive
Insights

Monthly reports, security and backup audits, and system health checks.

End-to-End
Procurement

From hardware to software, we’ll source everything you need to stay productive.

Managed IT Service and Support Offerings

Desktop support: empowering your team

With our Australian-based help desk and proactive monitoring, your users get the support they need when they need it. We ensure devices are patched, compliant, and secure for maximum productivity. By safeguarding your business data and empowering your staff, we help you focus on achieving your business goals.

  • Microsoft 365 and enhanced email security
  • Endpoint protection and multi-factor authentication
  • Essential backup services for peace of mind

Network support: a seamless, secure foundation

Our network services ensure your business stays connected and operational, backed by our partners Cisco Meraki and UniFi. Simplified and stress-free, our network services let you focus on running your business.

  • Full visibility across routers, firewalls, switches, and wireless access points
  • Support for single-site and multi-site operations
  • Monitoring and support for your existing networking solutions

Infrastructure support: Flexible solutions for modern businesses

Whether in the cloud, on-premises, or hybrid, we design infrastructure solutions that adapt to your unique requirements. Your IT infrastructure is in safe hands, ensuring your business objectives are met without compromise.

  • Cloud-first, not cloud-only approach
  • Expert Australian-based support to keep your systems secure and operational

Guaranteed Response Times You Can Count on

Our Service Level Agreements (SLAs) are designed to give you peace of mind with clearly defined response times based on your service needs.

Critical Problems

  • Guaranteed Response Time:
    30 minutes

  • Our Average:
    9 minutes

Malfunctions

  • Guaranteed Response Time:
    60 minutes
  • Our Average:
    44.25 minutes

Changes to IT Systems

  • Guaranteed Response Time:
    90 minutes
  • Our Average:
    49.5 minutes
ARROW’S EXCLUSIVE WELCOME OFFER

Hassle-Free IT Support, Guaranteed.

At Arrow, we know IT support is critical to keeping your business running smoothly.

That’s why we’re offering a 6-month satisfaction guarantee to help you make the switch with total confidence.

Sign up for one of our 24, 36, or 48-month IT Desktop Support Bundles, and if you’re not 100% happy within the first 6 months, you can walk away—no penalties, no hard feelings.

T&Cs apply

You’ll also get:

$0 Upfront Migration Fees

Hassle-free transition with no upfront professional services charges.

T&Cs apply

Microsoft Secure Score Guarantee

We’ll get your security above 70% in 90 days.

EXCLUSIVE WELCOME OFFER

Hassle-Free IT Support, Guaranteed.

At Arrow, we know IT support is critical to keeping your business running smoothly. That’s why we’re offering a 6-month satisfaction guarantee to help you make the switch with total confidence.
Sign up for one of our 24, 36, or 48-month IT Desktop Support Bundles, and if you’re not 100% happy within the first 6 months, you can walk away—no penalties, no hard feelings.

T&Cs apply

You’ll also get:

$0 Upfront Migration Fees

Hassle-free transition with no upfront professional services charges

T&Cs apply

Microsoft Secure Score Guarantee

We’ll get your security above 70% in 90 days.

Desktop Support and Security Packages

Arrow’s Enhanced Desktop Support and Security Packages are designed to address the evolving security threat landscape, while aligning your investments with the Essential Eight security frameworks and industry best practices.

Essentials

$95

Per user per month.

Our foundational package offers operational efficiency and security.

Support

  • 8hr x 5-days SLA Backed User Support
  • Microsoft & 3rd Party App Updates
  • Managed Anti-Virus / Anti-Malware
  • Bespoke Application Support
  • Unlimited Remote Support
  • Print Logic Printer Management

Security

  • 24/7 Security Operations Centre for 365
  • 70%+ Microsoft 365 Secure Score
  • Simulated Phishing Attack

Management

  • IT Documentation
  • Quarterly Executive Report
  • Asset & Inventory Management Report

Training

  • Security Awareness Training: Billable
  • End User Training Program: Billable

  • Technology Adoption Session: Biannual

Services

  • MS365 three backups per day
  • Procurement Assistance
  • Online Customer Portal – Issue Raising/Tracking

Secure

$110

Per user per month.

Building on Essentials, this package includes additional threat management.

Support

  • 8hr x 5-days SLA Backed User Support
  • Microsoft & 3rd Party App Updates
  • Managed Anti-Virus / Anti-Malware
  • Bespoke Application Support
  • Unlimited Remote Support
  • Print Logic Printer Management

Security

  • 24/7 Security Operations Centre for 365
  • 70%+ Microsoft 365 Secure Score
  • Simulated Phishing Attack

Management

  • IT Documentation
  • Quarterly Executive Report
  • Asset & Inventory Management Report

Training

  • Security Awareness Training: Billable
  • End User Training Program: Billable
  • Technology Adoption Session: Quarterly

Services

  • MS365 three backups per day
  • Procurement Assistance
  • Online Customer Portal – Issue Raising/Tracking

Secure PLUS

$125

Per user per month.

All features plus training for ultimate protection and peace of mind.

Support

  • 8hr x 5-days SLA Backed User Support
  • Microsoft & 3rd Party App Updates
  • Managed Anti-Virus / Anti-Malware
  • Bespoke Application Support
  • Unlimited Remote Support
  • Print Logic Printer Management

Security

  • 24/7 Security Operations Centre for 365
  • 70%+ Microsoft 365 Secure Score
  • Simulated Phishing Attack

Management

  • IT Documentation
  • Quarterly Executive Report
  • Asset & Inventory Management Report

Training

  • Security Awareness Training: Included

  • End User Training Program: Included

  • Technology Adoption Session: Monthly

Services

  • MS365 three backups per day
  • Procurement Assistance
  • Online Customer Portal – Issue Raising/Tracking

Power Your Managed Support with Arrow FibreNet

Supercharge your Managed Support with ultra-fast, business-grade fibre—at a price competitors can’t match.

  • Outpace the competition with the fastest, most cost-effective fibre plans available.

  • Built for high-performance voice, video, and data
  • Flexible plans up to 10Gbps to suit every business size
  • Prices starting from $499

We’re here to Help

Got a question about our services?
Need a quote or more information?
Have a project you’d like to discuss?

Call us or fill out the form below. No pushy sales tactics or confusing tech-speak. Just straightforward answers and solutions tailored to your business needs.
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