Call Centre vs Contact Centre: What’s the difference?

A call centre manages inbound and outbound calls and is limited to voice-based interactions with your customers. You’ll have access to call metric data to better manage your call centre staff.

A contact centre handles not just calls, but all interactions between customers and staff, both inbound and outbound. Customers can interact with a company via their channel of choice, whether that be phone, email, chat, social, or even video.