Customer Testimonials
Trusted by businesses • Backed by experts • Powered by innovation
Why Businesses Choose Arrow
We believe great technology deserves even better support. That’s why our customers stay with us; because they experience real, personalised service, not just another call centre queue.
Call us 1300 555 330 today
Our Commitment to Customer Satisfaction
The telecommunications and IT industries are notorious for substandard customer service, but at Arrow, we stand apart.
Your business deserves the best support—and we deliver on that promise.
- industry-leading customer satisfaction ratings
- Independent reviews after every installation and deployment
- High-performing account managers, solution specialists, and technical engineers
Personalised Service, No Call Centres
We do things differently. Unlike most telcos, we say no to call centres and instead provide dedicated Account Specialists who truly get to know your business.
24/7 Proactive Support
Continuous monitoring and maintenance to prevent disruptions.
No Hold Time Guarantee
You’ll never hold longer than 90 seconds when calling the Arrow Care Team during business hours.
Technician Network
24/7 Network monitoring and fault alerts via our Network Operations Centre, staffed by product specialists & network engineers.
What Our Customers Say
Hear it straight from the businesses we support!
EXCELLENTTrustindex verifies that the original source of the review is Google. Worked with the Arrow team to update our IT Maintenance and Network while also established project to deliver new IVR and Phone System. The team were amazing, updates daily, constant comms if any hiccups, quick turnaround on questions and feedback and drove the project so that we kept to our deadlines, highly recommend Arrow for any IT services....Great workTrustindex verifies that the original source of the review is Google. Very happy with arrow customer service quick response and friendly staffTrustindex verifies that the original source of the review is Google. Shania has been amazing from start to finish with our new set up within our business. Speedy replies and excellent communication made this process so easy and stress free. Shania provided a friendly and positive experience with Arrow Voice & Data.Trustindex verifies that the original source of the review is Google. We have been with Arrow for roughly 9 or 9 months now. Shania in the help-desk/Support Centre has been an absolute god send. Nothing is too much for her to help with and she is always happy to assist - even when she is running short staffed she is always bright, bubbly and enthusiastic. Here's to a great business relationship!Trustindex verifies that the original source of the review is Google. Arrow support is very helpful with trouble shooting with our 8 x 8 app. Eric is very patient and helpful :) Thank you.Trustindex verifies that the original source of the review is Google. Excellent service! Responsive and quick service.Trustindex verifies that the original source of the review is Google. They consistently respond quickly, whether through email or phone. Their customer service is exceptional, of high quality, always welcoming and willing to help no matter the time of day.Trustindex verifies that the original source of the review is Google. Cannot recommend Arrow more highly enough. Long term customer and needed super quick turnaround on a self caused issue. The customer service from Ladi and Miguel was amazing and got us out of a jam in record time. In this day and age very hard to find service this greatTrustindex verifies that the original source of the review is Google. Great help from Toby Wiche onboarding my new laptop so quickly!Trustindex verifies that the original source of the review is Google. I am from a growing event management company, We have been relying on Toby from Arrow Voice and Data for our IT support, and the experience has been nothing short of exceptional. Toby's technical expertise and unwavering dedication have been a game-changer for our Sydney-based company. From troubleshooting complex network issues to providing prompt solutions for everyday IT challenges, Toby's support is unparalleled. He consistently goes above and beyond to ensure our systems run smoothly, minimizing downtime and maximizing productivity. His professionalism, quick response times, and deep understanding of our IT needs make him an invaluable asset to our extended team. Toby's commitment to delivering outstanding service is evident in every interaction. He is not only highly skilled but also incredibly patient and approachable, always willing to explain technical details in a way that is easy to understand. Thanks to Toby and the team at Arrow Voice and Data, we can focus on our core business with confidence, knowing our IT infrastructure is in expert hands. We highly recommend Toby and Arrow Voice and Data for anyone seeking top-notch technical support in Sydney. Their service is truly unbeatable!Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more