8×8 Unified Comms for a Global Tech Company 

The Challenge

A global technology and software company servicing midmarket and enterprise customers was facing a complex communications challenge. With more than 2,000+ clients and 300+ staff across Australia, New Zealand, the UK, Europe, Asia, and North America, the organisation was operating across four separate phone systems that did not integrate.

Their legacy Avaya system was no longer fit for purpose. Key challenges included:

• Limited support for remote access and hybrid work
• Lack of integration with Microsoft Dynamics CRM
• Inadequate reporting and analytics
• Increasing security, privacy, and compliance requirements
• No local data residency or enterprise-grade certifications

Arrow was engaged to assess the situation and provide a unified, scalable solution that would simplify communications across the business and support global collaboration..

The Solution

Arrow conducted a comprehensive business needs analysis and developed a tailored digital transformation roadmap focused on simplifying communications and enabling scalability. A key recommendation was the implementation of an 8×8 Unified Communications solution with Microsoft Teams Direct Routing, allowing staff to operate within a familiar environment while gaining the benefits of a powerful UCaaS platform.

Key features of the solution include:

• 8×8 Work with Teams Direct Routing: enabling seamless calling within Microsoft Teams
• Global Pricing Structure: simplifying budgeting and billing across locations
• Microsoft Active Directory Integration: streamlining global user management and security
• Untimed Local Calling: predictable monthly costs across the USA, UK, NZ, and Australia

The Outcomes:

The company now benefits from a unified global communications system that improves visibility, simplifies user onboarding, and supports productivity from any location. With 8×8 integrated into Microsoft Teams, user adoption has been high, and training requirements minimal.

• Global Staff Presence & Collaboration: real-time visibility and communication between teams
• Streamlined User Management: easy onboarding/offboarding via Active Directory integration
• Predictable, Fixed Costs: thanks to Arrow’s Turn Key agreement, with untimed local calls
• Rapid Deployment: the complete solution was implemented across four international sites in under three weeks, including number porting and system integration
• One Provider, One Platform: Arrow now manages all communication requirements under one roof, replacing multiple systems and vendors

Procurement Specialists

Arrow is your single point of contact for all business communications and technology needs. As procurement specialists, we manage everything—technology sourcing, compatibility, setup, support, and scaling—so you don’t have to.

With Arrow Turn Key, you get one solution, one bill, and one Australian-based support team. That means less complexity, more reliability, and a future-ready setup that evolves with your business.

Let Arrow take care of your tech—so you can focus on what you do best.