Microsoft Teams Voice

Flexible, cost-effective calling for Australian businesses.

Transform Microsoft Teams into a Complete Business Phone System

Seamlessly connect your telephony infrastructure to Microsoft Teams, enabling voice calls, collaboration, and advanced features—all from one central platform. With its familiar, easy-to-navigate interface, Microsoft Teams makes it simple for staff to adopt, reducing the need for extensive training. Perfect for businesses of all sizes, it’s a scalable, cost-effective solution designed to enhance productivity.

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Why Choose Arrow?

As a trusted Microsoft Modern Workplace specialist, we deliver tailored Microsoft Teams Phone solutions to Australian businesses. With hundreds of successful deployments, our expertise in Microsoft 365, networking, and unified communications ensures seamless implementation. We’ll manage the entire process for you.

Call Flow Design & Number Porting

Custom solutions to fit your business needs.

Professional Training

Empower your team with tailored user training.

End-to-End Support

From setup to go-live and beyond, we’re with you every step of the way.

Key Features That Drive Business Efficiency

Unified comms & collaboration

  • Integrated Contact Centre: Manage calls directly within Microsoft Teams.

  • Real-Time Presence Status: View availability across calls, meetings, and messaging.

  • Advanced Call Queueing & IVR: Efficiently handle high call volumes with smart routing.

Productivity-boosting tools

  • AI-Powered Insights: Call recording, transcription, summarisation, and real-time analytics.

  • Seamless App Integrations: Connect with tools like Salesforce and Microsoft 365.

  • Visual Dial Plan Editor: Customise call flows with ease.

Flexible communication options

  • SMS & MMS Support: Enhance customer engagement through text-based channels.

  • Customisable Auto-Attendants: Ensure professional call handling 24/7.

  • Unlimited & Low-Use Calling Plans: Cost-effective options tailored to your business.

Simplified management & reporting

  • Centralised User Management: Integrate with Active Directory and Single Sign-On (SSO).

  • Manager’s Console: Gain insights into call queues and user activity.

  • Advanced Reporting: Track performance, optimise workflows, and drive growth.

Advanced Contact Centre Capabilities with 8×8 for Teams

Take Microsoft Teams to the next level with enterprise-grade contact centre capabilities, delivered through our premium partnership with 8×8. Designed for Australian businesses, this integration empowers your contact centre with the tools they need to deliver exceptional service—right within Microsoft Teams.

Recognised as 8×8’s 2023-2024 Australian Contact Centre Partner of the Year, we deliver solutions that combine enterprise-grade capabilities with expert local support.

Teams Agent Queue Control

Give agents greater control and visibility over their call queues—join or leave queues, manage status, and respond faster to customer needs, all from a familiar Teams interface.

Advanced Call Queuing

Handle high volumes with ease. Sophisticated call distribution strategies and dynamic routing ensure the right agent answers every call—improving resolution time and customer satisfaction.

Supervisor Workspace

Enable supervisors to manage teams more effectively with a dedicated workspace for live monitoring, whisper, barge-in, and coaching features. Perfect for ensuring service quality and supporting hybrid workforces.

Contact Centre Analytics

Gain powerful insights with real-time and historical analytics. Monitor key metrics like queue times, agent performance, and customer satisfaction to continually improve service delivery.

AI Transcription & Conversation Intelligence

Leverage AI for automatic call transcription, keyword spotting, and sentiment analysis. Discover insights from every conversation to enhance training, compliance, and customer experience.
Happy male and female co-workers smiling and looking at laptop

Power Your Microsoft Teams Phone with Arrow FibreNet

Supercharge your Microsoft Teams Phone with ultra-fast, business-grade fibre—at a price competitors can’t match.

  • Outpace the competition with the fastest, most cost-effective fibre plans available.

  • Built for high-performance voice, video, and data
  • Flexible plans up to 10Gbps to suit every business size
  • Prices starting from $499

The Benefits of Microsoft Teams Direct Routing

Cost Savings

Reduce expenses with flexible calling plans.

Business Continuity

Ensure reliable communication from anywhere.

Improved Customer Experience

Fast, efficient call handling with advanced features.

Scalable Solution

Grows with your business, adapting to your evolving needs.

Seize Your Business Advantage

Schedule your free consultation now and let our experts show you how to gain a competitive edge with our tailored solutions.