Customer Information

Important notices and information for Arrow customers

10/2024:
Carrier Embargoes

Important Message to Arrow Customers regarding carrier embargoes

The annual network embargo will commence on December 18th 2024 and continues through to 6th January 2025.

It’s best to avoid office relocations or any major works on your phone lines during this period, as all carriers have embargo periods. Talk to an Arrow specialist to find out more.

05/2024: Credit Card Surcharge Update

Important Message to Arrow Customers regarding credit card surcharges

Updated credit card surcharges for monthly invoices will become effective on 15/06/2024.

Visa Credit

  • Old Rate: 1.25%
  • New Rate: 1.28%

Visa Debit

  • Old Rate: 0.73%
  • New Rate: 0.84%

Mastercard Credit

  • Old Rate: 1.23%
  • New Rate: 1.26%

Mastercard Debit

  • Old Rate: 0.71%
  • New Rate: 0.89%

American Express

  • Old Rate: 1.75%
  • New Rate: 1.75%

Diners Club

  • Old Rate: 2.93%
  • New Rate: 2.93%

02/2024: Analytics for 8×8 Work – Calls by DID report.

Important Message to Arrow Customers regarding Updates to the Analytics for 8×8 Work – Calls by DID report.

8×8 has announced enhancements to their Calls by DID reporting capabilities, commencing on February 13, 2024.

You’ll find the new report through the existing Extension Summary Report under a new Group by DID section.

This new report will contain DID information starting with calls collected from February 13, 2024, and will not contain any historical call information.

All call data collected before February 13, 2024, will be available in the legacy Calls by DID report until March 13, 2024, when the report will be decommissioned.

We would recommend you download legacy report information as soon as possible. After March 13, 2024, the legacy Calls by DID report information will no longer be available.

If you have any further questions regarding this change please call Arrow Customer Service on 1300 305 794.

02/2022: Data Banking for Plus Mobile Plans

Important Message to Arrow Customers regarding new data banking feature on Arrow PLUS Mobile Plans

From 16 Feb 2021, all customers on our PLUS Mobile Plans will be eligible for data banking, at no extra charge.

What is Data Banking?
Data Banking is a great value-added feature that allows a you to retain any unused data left on your service.

If you have any further questions regarding this change please call Arrow Customer Service on 1300 305 794.

02/2021: Credit Card Surcharge Update

Important Message to Arrow Customers regarding credit card surcharges

From the 1st September 2017, new legislation has been introduced which limits merchants to the amount that can be charged as a credit card payment surcharge.

This legislation states that any surcharge is limited to the amount it costs the merchant to accept that type of card for that transaction. Upon review of our current surcharge rates, we have revised our credit card surcharges to match the amount that is charged to Arrow by our banking facilities. This figure is taken directly from our banking statements for each card type as per the new legislation.

If you would like to learn more about these surcharges please visit the Reserve Bank of Australia website
If you would like to avoid credit card surcharges, you can elect to pay your Arrow invoice via direct debit from your nominated bank account. If you would like to switch to this option please contact:
Arrow Customer Service on 1300 305 794 or
Email the Arrow Operations Team. click here

If you have any further questions regarding this change please call Arrow Customer Service on 1300 305 794.

CARD TYPE OLD RATE NEW RATE
VISA Credit 1.22% 1.25%
VISA Debit 0.65% 0.73%
Mastercard Credit 1.22% 1.23%
Mastercard Debit 0.79% 0.71%
American Express 1.75% 1.75%
Diners Club 2.93% 2.93%

06/2018: 1Click Web Conferencing

Important message to Arrow 1Click conference subscribers

From 31st July 2018, Arrow will retire the legacy 1Click platform and invite our clients to move across to our new 1Click iMeet Conference and Collaboration platform.

1Click iMeet has improved features and benefits underpinned by one of the biggest global conferencing providers – Premier Global Services. Current subscribers of the original 1Click will have their monthly billing subscription charges ceased from the 15th July 2018.

For a free trial or to learn more about our new platform please contact your Arrow Account Manager:
1300 666 079.

02/2017: ARROW 1 click Conferencing Update

Message to Arrow Customers regarding 1Click Web Conferencing

If you are an Arrow customer using 1click for desktop share, we recommend Firefox browser for desktop conferencing. We advise the following:

  1. Update your PC to the latest version of Java
  2. Add https://avcon7.oritor.com to your Exception site list in Java Security settings. Attached is a work instruction on how to add this to Java. It is advisable to reboot PC after making the security update. Below you can download instructions on how to add this to Java. It is advisable to reboot your PC after making the security update.

Java Settings Instruction download »

10/2015: Telstra Network Phone Lines

Important message to Arrow Customers using Telstra Nework Phone Lines

Effective from 16 October 2015 the cost to call a 13/1300 number will increase from 35c per call to 40c per call ex GST. Telstra have passed down a price increase on calls…

made to 1300 numbers to their wholesale and retail customers using Telstra PSTN or ISDN phone lines.

If you would like Arrow to provide alternative network options, please call our Account Management team on 1300 555 330 to discuss alternative voice networks in your area.

04/2014: Arrow Reward Points Program

Important message to Arrow Customers regarding Arrow Reward Points Program

The Arrow Reward Points Program is being discontinued with all points expiring on 30/04/14. You can use your remaining points balance until this…

date. Reward points can be claimed by recontracting existing services, installing new services or migrating new services to Arrow.

Contact us and one of our friendly Customer Support staff will be happy to discuss any concerns or how best to use your remaining reward points: 1300 305 794