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Arrow Voice & Data
Cloud Contact Centre2025-05-26T17:35:58+10:00

8×8 Cloud Contact Centre

Hosted contact centre solutions that make collaboration fast, easy, and effective.

Our guide includes expert advice & useful tips:

  • What to expect from a great cloud contact centre

  • Essential functionality to help improve customer experiences
  • The latest contact centre features and innovations
  • Optimising every mode of communication
  • Identifying key trends or areas for improvement using interaction and CX analytics
  • Native business app integrations, including Microsoft Teams
  • Security, business continuity, and compliance standards
  • Tailoring your deployment support
Arrow and 8x8 partners

Contact Centre Buyers Guide

Choose the right cloud contact centre platform for your business.

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Cloud Contact Centre Functionality

Workforce Management

Great customer experiences start with empowering agents through tools built to save time and optimise results.

Analytics

Stay on top of trends, agent activity, and customer behaviour — and respond faster.

Customer Engagement

Power personalised interactions and connected experiences — all in one platform.

Microsoft Teams – A Unified Solution

Combine your contact centre, voice, video, and messaging into a single, powerful platform

Key Features

  • Omni-Channel Management: Handle interactions across web chat, email, and social media.

  • SMS Capabilities: Send, receive, and queue SMS messages within Teams

  • Seamless Integration: Simplify collaboration within the familiar Teams environment.
Girl with headset smiling and looking at desktop computer

Connect Faster with Omnichannel Routing

Connect seamlessly with today’s digital-savvy consumers.

  • Fast, responsive customer connections across any channel

  • Resolve issues quickly by collaborating with the right people inside your organisation
  • Increase customer satisfaction by personalising your CX across channels with agent-supported or self-service options

  • Reduce agent and admin efforts with intuitive AI-powered solutions

Call us 1300 555 330 today

Arrow Cloud Contact Centre FAQs

What is Omnichannel Communication?2023-08-01T11:08:25+10:00

Omnichannel communication describes a setup where a customer can interact with you via their preferred communication channel. This could include phone, email, SMS, chat, social channels, and video.

What is CCaaS?2023-08-01T11:08:56+10:00

Contact Center as a Service (CCaaS) is cloud-based software that provides contact centre functionality via a subscription. It consolidates all customer communications and interactions into a single platform. This will include calls, chat, email, and SMS.

What is Contact Centre for Microsoft Teams?2023-08-01T11:09:39+10:00

Contact centre for Microsoft Teams integrates the functionality of an omnichannel contact centre with Teams, allowing it to become a single communications hub for telephony and contact centre. This creates a seamless experience for your business, with no changes to the MS Teams user experience.

Call centres can also be integrated with Microsoft Teams. See our FAQ on the difference between a call centre and a contact centre.

Call Centre vs Contact Centre: What’s the difference?2023-08-01T11:10:10+10:00

  • A call centre manages inbound and outbound calls and is limited to voice-based interactions with your customers. You’ll have access to call metric data to better manage your call centre staff.
  • A contact centre handles not just calls, but all interactions between customers and staff, both inbound and outbound. Customers can interact with a company via their channel of choice, whether that be phone, email, chat, social, or even video.

Why Choose Arrow and 8×8?

Arrow and 8x8 partners
Arrow is Australia’s leading expert in unified communications and contact centre solutions. Arrow installs and supports over 10,000 unified communications end-users.

Our experienced team of support and solution engineers consult and deliver solutions customised to each client’s specific business requirements.

Since becoming an 8×8 preferred partner, Arrow have become their fastest growing Australian partnership.

Trusted by more than 1 million business users worldwide, 8×8 is a global market leader in cloud communications and was named a Leader in the Gartner UCaaS Magic Quadrant, Worldwide for the 9th year in a row.

8x8 cloud communications on different devices

Arrow is an Award-Winning 8×8 Partner

ANZ Partner of the Year
2023-2024

Contact Centre Partner of the Year, 2023-2024

ANZ Partner of the Year, 2022

ANZ Partner of the Year, 2021

ANZ Top Activity Partner 2021

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Our team is on hand to discuss your business requirements.

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