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Arrow Voice & Data
Cloud Contact Centre2024-07-24T10:48:31+10:00

8×8 Cloud Contact Centre

Hosted contact centre solutions for easy collaboration
between agents, employees, and customers.

8×8 Cloud Contact Centre

Hosted contact centre solutions

MS teams certified

Our guide includes expert advice and useful tips including:

  • What to expect from a great cloud contact centre

  • Essential functionality to help improve customer experiences
  • The latest contact centre features and innovations
  • Optimising every mode of communication
  • Identifying key trends or areas for improvement using interaction and CX analytics
  • Native business app integrations, including Microsoft Teams
  • Security, business continuity, and compliance standards
  • Tailoring your deployment support
Arrow and 8x8 partners

Contact Centre
Buyers Guide

Choosing the right cloud contact centre platform
for your business.

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Get the guide

Download the guide to learn about choosing the right contact centre for your business and to gain insights into 8×8’s own ground-breaking eXperience Communications Platform, which brings together voice, video, team chat, and contact centre technology in a single, intuitive app interface.

Cloud Contact Centre Functionality

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Workforce Management

Great customer experiences start with empowering agents through tools built to save time and optimise results.
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Contact Centre Analytics

Gain complete visibility, capture insights and act faster to optimise customer experiences. Keep on top of key trends, agent activities, and customer behavior.
people communicating icon

Customer Engagement

A single platform to deliver superior customer experiences that break down communication silos, and support personalised interactions.

Contact Centre for Microsoft Teams

Extend Microsoft Teams into your contact or call centre

Boost your engagement through the power of Microsoft Teams

8×8 Contact Centre for Microsoft Teams provides omni-channel contact centre functionality integrated with Teams that simplifies customer engagement workflows and ignites collaboration across your organisation.

Stay ahead of changing customer expectations with complete voice and digital channel support, intelligent routing, and proactive self-service options – everything you need to resolve problems quickly  to create exceptional customer experiences.

Did you know you can also integrate your call centre with Microsoft Teams? Read more about contact centres vs. call centres on our blog ».

Connect Faster with Omnichannel Routing

Connect seamlessly with today’s digital-savvy consumers.

Offer more ways for customers to interact with your business on their preferred channels. Connect all channels in one unified solution for streamlined handling, and consistent experiences.
  • Fast, responsive customer connections across any channel
  • Resolve issues quickly by collaborating with the right people inside your organisation
  • Increase customer satisfaction by personalising your CX across channels with agent-supported or self-service options

  • Reduce agent and admin efforts with intuitive AI-powered solutions

Call us 1300 555 330 today

Arrow Cloud Contact Centre FAQs

What is Omnichannel Communication?2023-08-01T11:08:25+10:00

Omnichannel communication describes a setup where a customer can interact with you via their preferred communication channel. This could include phone, email, SMS, chat, social channels, and video.

What is CCaaS?2023-08-01T11:08:56+10:00

Contact Center as a Service (CCaaS) is cloud-based software that provides contact centre functionality via a subscription. It consolidates all customer communications and interactions into a single platform. This will include calls, chat, email, and SMS.

What is Contact Centre for Microsoft Teams?2023-08-01T11:09:39+10:00

Contact centre for Microsoft Teams integrates the functionality of an omnichannel contact centre with Teams, allowing it to become a single communications hub for telephony and contact centre. This creates a seamless experience for your business, with no changes to the MS Teams user experience.

Call centres can also be integrated with Microsoft Teams. See our FAQ on the difference between a call centre and a contact centre.

Call Centre vs Contact Centre: What’s the difference?2023-08-01T11:10:10+10:00

  • A call centre manages inbound and outbound calls and is limited to voice-based interactions with your customers. You’ll have access to call metric data to better manage your call centre staff.
  • A contact centre handles not just calls, but all interactions between customers and staff, both inbound and outbound. Customers can interact with a company via their channel of choice, whether that be phone, email, chat, social, or even video.

Transform Your Business Communications

Plans to meet your communications and contact centre needs.

X6

Voice contact centre

  • 8×8 Agent Workspace with tailored, intuitive agent experience
  • Skills-based routing, IVR, call recording CRM
  • Reporting & analytics, CX journey mapping
  • And much more

X7

Single interface for voice + digital interactions

Everything in X6, plus:

  • Multi-channel support for social media, chat, email, and SMS
  • Co-browsing

X8

Contact centre with QM and interaction analytics

Everything in X7, plus:

  • Quality management
  • Speech and text analytics

Ready to get started?

GET STARTED

Book an obligation-free consultation and personalised cloud contact centre demo. Our team is on hand to discuss your business requirements.

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Why Arrow & 8×8?

Arrow is Australia’s leading expert in unified communications and contact centre solutions. Arrow installs and supports over 10,000 unified communications end-users.

Our experienced team of support and solution engineers consult and deliver solutions customised to each client’s specific business requirements.

Since becoming an 8×8 preferred partner, Arrow have become their fastest growing Australian partnership.

Trusted by more than 1 million business users worldwide, 8×8 is a global market leader in cloud communications and was named a Leader in the Gartner UCaaS Magic Quadrant, Worldwide for the 9th year in a row.

Arrow and 8x8 partners

Arrow is an Award-Winning 8×8 Partner

ANZ Partner of the Year
2023-2024

Contact Centre Partner of the Year, 2023-2024

ANZ Partner of the Year, 2022

ANZ Partner of the Year, 2021

ANZ Top Activity Partner  2021

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