Internet Support

Our customer support line operates 24/7, so if you have any concerns, please contact us on 1300 305 794.

Below are links to individual product support pages.

Estimating your Data Usage

In order to assist you calculate your data use, below we have provided a guide based on averages, which is to be used as an estimate only.

The amount of data used for the each described activity can vary and we advise you to regularly monitor and manage your usage.

1MB = 1,000 KB and 1 GB = 1,000 MB

Description Estimated Usage
Web page visits 400KB per page
Streaming Video (minutes) 5.8MB per minute
App/game/song downloads 7MB per download
Social media post with image 2MB per post
Emails with attachments 500KB per email
Streaming music (minutes) 1MB per minute
GPS navigation 83KB per minute

Warranty Information

At Arrow we understand the importance of staying connected.

Where we supply hardware, e.g. a modem, router, mobile phone etc., you are most likely entitled to a warranty under the Competition and Consumer Act and we are responsible for dealing with any warranty matters on your behalf with the manufacturer.

Our customer service team is ready to help and just a phone call away. For all warranty queries and claims just call 1300 305 794.

Consumer Guarantees:

Any warranty or guarantee offered on our goods or services is in addition to your other rights and remedies as a consumer under Australian law, including those available under the Australian Consumer Law. For example, exceptions apply to cancellation fees if you terminate in accordance with our warranty or guarantee offered on our goods or services or in accordance with your statutory rights including the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.