UC and Managed Network for Environmental Consulting 

The Challenge

A multidisciplinary environmental consultancy with offices across New South Wales and Queensland approached Arrow Voice & Data to modernise its internal communication systems. With a growing team of ecologists and environmental scientists working on large-scale projects across sectors like renewable energy, utilities, and conservation, the organisation needed a communications solution that could:

• Improve collaboration across geographically dispersed teams.
• Reduce operating costs and eliminate reliance on outdated technology.
• Increase network stability and communication reliability.
• Provide ongoing technical support without the need for in-house IT staff.

The Solution

Arrow conducted a full assessment of the organisation’s communications environment to understand current pain points and future needs. A tailored Turn Key solution was deployed, centred around Avaya IP Office and powered by Amazon Web Services (AWS) infrastructure. The solution delivered a high-performance, unified communications platform, complete with cloud-hosted voice services, IP handsets, and high-speed symmetrical fibre internet to ensure consistent performance across all sites.

Arrow’s fully managed approach enabled the organisation to consolidate its communications services under one provider, with the flexibility to scale and adjust as the business grows. Dedicated account managers provided ongoing consultation, making it easy to add or change handsets, lines, or conferencing equipment without disruption.

Key components of the solution included:

• Cloud-Based Unified Communications via Avaya IP Office
• Cloud IP Handsets and Multimedia Conference Phones
• Unlimited 50/50 Fibre Internet Service
• Hosted on AWS for built-in redundancy and uptime assurance
• 24/7 Australia-Based Technical Support
• Fully Managed Service with Dedicated Account Management

The Outcomes:

The organisation now operates with a modern, cloud-based communications platform that has increased team connectivity across multiple regions. Staff are unified under a single, easy-to-use system that supports both in-office and remote work. The flexibility and scalability of the solution have helped lower operational costs and simplify day-to-day management.

Benefits delivered:

• Improved Collaboration: Cloud-based tools support seamless teamwork across sites.
• Lowered Costs: Eliminated maintenance costs associated with legacy systems.
• Business Continuity: AWS-hosted platform ensures consistent uptime and stability.
• Simplified Support: 24/7 Australian technical assistance means issues are resolved quickly.
• One-Provider Simplicity: All communications services consolidated under Arrow.

Procurement Specialists

Arrow Voice & Data is your trusted partner for all your IT and telecommunications needs. As procurement specialists, we manage the entire technology lifecycle—sourcing, setup, support, and upgrades, so your business can stay focused on what it does best.
Whether you’re modernising your communications environment or seeking end-to-end managed services, Arrow ensures you receive expert advice, flexible solutions, and ongoing support to future-proof your operations.