Retail Expansion – Managed Network & Communications
Future-proof infrastructure & managed connectivity for growing retail presence
The Challenge
A leading luxury retail group with a strong presence in downtown and travel retail environments was expanding its footprint across Australia. The business initially launched with basic ADSL internet and PSTN phone lines across a handful of stores. As store numbers grew and retail operations became more complex, the limitations of the existing infrastructure became clear.
Key challenges included:
- A non-scalable telephony setup across 13+ sites
- Internet services that couldn’t support online POS and real-time reporting
- Poor network performance for communication between Australian stores and head office in Asia
- The need for a fully managed solution to support rapid expansion and growth
The business required a centralised, robust solution that could support future growth, enable remote system management, and ensure reliable connectivity across all locations.
The Solution
Arrow Voice & Data designed and deployed a customised Turn Key Solution that combined managed IP VPN, business-grade connectivity, centralised IT infrastructure, and streamlined support services.
Key components of the solution included:
- A fully managed IP VPN across all Australian retail sites
- Co-location in a Sydney data centre with multi-homed, redundant data services
- Seamless remote management of the client’s POS system from head office overseas
- Centralised firewall and security management across all locations
- Router licensing for easy deployment of new stores
- 24/7 access to a dedicated Arrow account manager
- Standardised infrastructure deployment for all future sites
- A fixed monthly cost for a 5-year term to support predictable growth
The Outcomes:
By partnering with Arrow, the business transformed its IT and communications environment that is scalable and fully managed.
Benefits delivered:
- Over 50% improvement in performance and reliability through simplified international IP routing
- Real-time reporting and enhanced stock control across all stores
- Improved communication and operational efficiency between Australian sites and the overseas head office
- Streamlined rollout of 40+ retail stores across five states
- Eliminated the need for in-house management of cabling, hardware, and configuration, freeing the business to focus on expansion and customer experience
- Increased profitability through improved systems, reliability, and support
Procurement Specialists
Arrow Voice & Data is your trusted partner for complete IT and telecommunications solutions. As procurement specialists, we manage every aspect—from sourcing to support, under one umbrella. Our fully managed services help fast-growing businesses scale with confidence, knowing their infrastructure is secure, supported, and ready for what’s next.