Managed Voice & Network for Global Logistics
Fully managed voice & data solution supporting nationwide expansion
The Challenge
A global logistics provider, ranked among the top 10 worldwide and actively expanding across Australia, approached Arrow with a complex communications challenge. With multiple sites across metro and remote regional areas, the business had a fragmented network setup consisting of various technologies and providers—resulting in poor service quality and inconsistent support.
The organisation needed a solution that would:
- Standardise communications and data infrastructure across Australian locations.
- Provide reliable connectivity in remote regional areas.
- Consolidate voice and data services under one provider.
- Deliver a rapid deployment of integrated services at a new site within tight time constraints.
The Solution
Arrow has partnered with this organisation since 2009, delivering reliable and scalable solutions to support its growth. When the business required new infrastructure for a major site launch, Arrow was tasked with meeting a strict deadline and build budget—while also addressing existing reliability issues affecting operations.
Leveraging our broad supplier relationships and deep industry experience, Arrow delivered a full turn-key solution. To avoid service disruptions during the fibre installation phase, Arrow temporarily deployed copper-based Ethernet connectivity, ensuring the new site remained operational throughout the transition.
Key components of the solution included:
- Turn Key Managed Solution: Centralised delivery of voice and data services.
- SIP and ISDN Voice Channels: Supporting diverse telephony needs across locations.
- Multiple Fibre Internet Connections: for high-speed data access.
- nbn® Connectivity: Delivered to multiple sites to expand network reach.
- IP Fax Services: Retaining essential legacy functions through modern infrastructure.
The Outcomes:
The business now benefits from a consistent, reliable network and voice infrastructure across its Australian operations, including regional and remote locations. With services consolidated under one provider and a fully managed support model, the organisation has greater visibility, faster support, and improved operational continuity.
Benefits delivered:
- Modernised Infrastructure: Transitioned from ageing copper lines to resilient fibre connections.
- Single Point of Support: One provider for all billing and expert support.
- Built-in Redundancy: Multiple data services to ensure high availability.
- 24/7 Dedicated Support: Round-the-clock access to Arrow’s Sydney-based support team.
- Peace of Mind: Managed voice and data services with proactive monitoring and rapid response.
Procurement Specialists
Arrow Voice & Data is your single trusted partner for all IT and telecommunications needs. As procurement specialists, we streamline technology purchasing, deployment, warranty, and support—so you can focus on growing your business.
With fully managed services and a commitment to operational continuity, Arrow delivers fast, dependable solutions tailored to your evolving needs—no matter how complex or geographically dispersed your organisation is.