Consolidated Comms & IT for Finance
Consolidated Comms & IT providing security, scalability & support.
The Challenge
This fast-growing, family-owned financial services company was using two separate providers—one for IT services and another for voice—resulting in inconsistent support and operational inefficiencies. Their words: a “complete and utter lack of service.”
As they continued to expand, they needed a single partner to manage both IT and communications, with the ability to:
- Support multi-site operations
- Create a structured, scalable IT environment
- Streamline onboarding processes
- Assist with office relocations and new fit-outs
- Handle IT procurement and licensing
- Provide third-party software vendor support
The Solution
Arrow conducted a full business needs analysis and developed a customised digital transformation roadmap.
To modernise communications, a cloud-based unified communications platform was deployed, offering voice, video, chat, collaboration, file sharing, and integrated analytics.
A full managed services package was also implemented to provide:
- Network, server, and desktop support
- 24/7 security monitoring
- Business continuity and disaster recovery (BCDR)
Solution highlights:
Unified Communications & Productivity
- Cloud UCaaS platform
- Microsoft 365
- Cloud-based email signature management
- SaaS cloud backup and retention
- PDF licensing
Security & Network Infrastructure
- Cisco Meraki SD-WAN and security hardware across three locations
- Centralised Active Directory
- Endpoint protection with advanced threat detection
IT Procurement & Managed Services
- Over 50 laptops with accessories and deployment
- Wi-Fi, firewall, switches, and cloud voice hardware
- Ongoing asset and license management
The Outcomes:
With a single provider managing both IT and communications, the business now has:
- One point of contact for support, upgrades, and strategy
- A consistent user onboarding and support model
- Stronger security and business continuity safeguards
- Seamless collaboration across sites and devices
- Actionable analytics for business improvement
Weekly strategy meetings with the account management team provide valuable insight into spend, usage, and infrastructure planning, empowering the business to make informed decisions and stay ahead of growth.
The business is now confidently equipped with the systems and support needed to scale, backed by a partner that understands their needs and delivers consistent, personalised service.
Procurement Specialists
Arrow Voice & Data is your single partner for all business IT and telecommunications needs. We simplify procurement, licensing, support, and warranties—so you can stay focused on what you do best.
In today’s rapidly evolving environment, a cloud-first strategy ensures business continuity and adaptability. We help you make the right decisions the first time.