It’s raining and dark, and you’ve locked yourself out of the house. With a carload of groceries and two hungry children to feed, you need to get inside – fast! You grab your phone and search online for “local locksmith”. The first listing looks good. It promises 24/7 call-outs and service within 20 minutes. You click the ‘call now’ button and wait for an answer. It rings, at least 10 times. Nobody is answering!

Frustrated you look at Google again. The next listing says they’re local locksmiths and have over 25 years experience. You call them and within 2 rings, Steve the locksmith answers. He arrives within 10 minutes, does his work and goes. You got your problem solved by Steve and he got your business, because he answered your call!

As you’re cooking dinner, you start thinking about how important phones are to business and the success they have. If you can’t effectively communicate with prospective clients, clients, staff and suppliers, you’re not going to be in business for long.

We believe successful business communication starts with choosing the correct phone plan. But let’s face it, there’s so much information about phone plans available, it can be hard to work out where to start.

So let’s use Steve the locksmith as an example. He probably has a business phone plan with unlimited call time – because he never knows how many calls he’ll receive or make. So Steve can check his emails and other messages, he’ll also have good data allowance with his business phone plan.

How to choose the correct phone plan for your business

Trying to decide what phone plan is best suited for your business but not sure where to start? It doesn’t have to be daunting or overwhelming!

Let’s go through some easy, but important steps to consider when choosing a business phone plan.

Before you choose your business phone plan, consider these questions

  1. Where do you plan to take your business in the future – do you plan to expand and increase head count?
  2. Do you offer remote working options to your employees? If you do, you’ll need to factor this into your business phone plan.
  3. How important is being mobile? Is it a requirement to make and receive calls from and to your clients while you’re on the go? Do you need access to emails or Internet while you’re away from the office?

We suggest that you review your old phone bills to determine your company’s usage. This will help your chosen telecommunication provider to design and plan a package that’s customised to your unique needs.

What’s the impact of mobile on my business?

“The mobile device has become our communications hub, our diary, our entertainment portal, our primary source of media consumption, our wallet and our gateway to real-time information tailored to our needs. The revolution is now!” – Nihal Mehta, Eniac Ventures

Mobile is crucial to your business. You want to ensure accessibility wherever you go and most importantly, stay connected. Smartphones and tablets allow you to do anything. You no longer need to be at your desk to respond to emails. And conference calls can be held outside the office.

Being mobile contributes to your customer service experience. But as your business continues and reaches more customers, it becomes even more important to your business success.

We believe mobile phone plans don’t have to be complicated. It may sound like a ‘conspiracy theory’ but maybe they’re designed to be complicated so you just buy whatever’s put in front of you? It’s important that you choose the one that gets you the most calls for your cash!

To get a good mobile business phone plan, you need to decide what kind of user you are. Consider:

  • How many calls you usually make a day. Multiply this figure by around 30 to get your monthly average.
  • What type of phones your business is going to call the most from: land line or mobile
  • How much data your business will be using, including social media, YouTube and Spotify, and
  • Whether your calls are local, long-distance or international

The impact of mobile data to your business success

We believe mobile data is the key to business success. You won’t always be at your desk to respond to important emails or submit any urgent sale orders!

Mobile data gives you the flexibility to respond to clients, colleagues and suppliers when you’re out of the office. So choosing the right business phone plan is important in building productivity and reliability for your business.

Mobile data gives you the freedom to get up to date information before going into a meeting. And to please customers, Google and Bing you need to have a mobile friendly website. As mobile data continues to evolve your business strategy needs to be updated so you don’t fall behind your competitors.

We offer a range of traditional and innovative business phone plans that can be tailored to your business – give us a call on 1300 542 142.