Business Continuity for a Regional Golf Club
Rapid nbn® Transition Support and Fully Managed IT
The Challenge
A renowned golf and country club faced imminent disconnection as their copper line service was scheduled to be terminated. The new nbn® connection had a lead time of three weeks, leaving the business vulnerable to complete connectivity loss.
Additional challenges included:
- Incompatible hardware with the new service
- No interim redundancy or backup in place
- Limited internal IT capability to manage mobile failover
- Reliance on makeshift mobile USB connections for internet access
The club’s onsite IT staff struggled to install and configure a temporary mobile network, placing operations—including bookings, payments, and communications, at risk.
Arrow was contacted, and within 10 minutes, our technicians deployed a temporary mobile data solution to stabilise connectivity and maintain business operations. The club was both relieved and impressed by Arrow’s ability to resolve the issue remotely with minimal downtime.
The Solution
Arrow delivered a complete transformation of the club’s voice, data, and IT environment. After assessing their needs, we implemented a fully managed and future-ready setup through our Turn Key Solution. This ensured continuous uptime for essential services, both during and after the nbn® installation period.
Key components of the solution included:
- Temporary Redundancy: Rapid deployment of a mobile failover network to bridge the 3-week nbn® installation gap.
- High-Speed nbn® with Managed Router: Seamless transition to a dedicated, business-grade internet connection.
- SIP-Enabled Phone System: Installed and configured using Arrow’s SIP services to improve call reliability and clarity.
- Complete System Integration: Managed router, SIP services, and mobile redundancy configured to communicate with the club’s centralised server.
- End-to-End IT Management: Arrow now manages all IT infrastructure, system upgrades, and technical support.
The Outcomes:
The club now enjoys a stable, fully managed communications and IT environment, with no disruptions during the transition period and significantly enhanced ongoing performance.
Key benefits include:
- Zero Downtime: Business systems remained fully operational during the 3-week nbn® activation period.
- Improved Performance: Faster, more reliable internet with sole access to a dedicated data line.
- Operational Confidence: Staff are supported by Arrow’s Sydney-based technical team, with 24/7 access to expert help.
- Simplified Management: A single partner for all IT and telephony requirements, reducing complexity and overheads.
Procurement Specialists
Arrow Voice & Data is your single partner for business communications and IT. As procurement specialists, we take care of everything—technology sourcing, setup, support, and lifecycle management.
With Arrow managing your infrastructure, you gain the freedom to focus on delivering an outstanding experience for your customers and members, while we ensure your systems remain reliable, secure, and future-proofed.