1300 and 1800 Numbers

Boost engagement and reduce costs
with advanced inbound number solutions.

Why Choose Arrow for Your 1300/1800 Number Services?

Whether you operate locally, nationally, or internationally, we help you stay connected with your customers—anytime, anywhere.

With some of Australia’s most competitive inbound call rates, Arrow helps businesses save an average of 20% on access and call charges.

Call us 1300 555 330 today

Real-Time Control

Manage and modify your numbers instantly via our intuitive portal.

Flexible Call Routing

Never miss a call—route to any answer point, mobile, or landline.

Cost-Effective Options

Offer FREE or local rate numbers to your customers.

Marketing Insights

Track campaign performance with unique inbound numbers.

Number Portability

Keep your number even if your business moves.

Memorable Numbers

Choose easy-to-recall phone words or standout numbers.

Explore Our Inbound Number Solutions

We offer a comprehensive range of inbound numbers to suit every business need.

13, 1300, and 1800 numbers

  • 1300 Numbers (Local Rate): Establish a national presence with local-rate calls from anywhere in Australia—perfect for building customer trust.
  • 1800 Numbers (Toll-Free): Encourage more customer calls with toll-free access from landlines, enhancing satisfaction and loyalty.
  • 13 Numbers (Short, Memorable, Local Rate): Boost brand recall with easy-to-remember 6-digit numbers charged at local rates.

Local numbers (virtual 02, 03, 07, 08)

  • Local numbers give your business a local presence within Australia, regardless of your physical location. These virtual numbers can incorporate a full array of intelligent call control features and can be easily ported onto our Number Manager.

International numbers

  • New Zealand Numbers: Expand your reach in NZ with toll-free (0800 & 0508) or local numbers. Create a local presence, offer free calls for NZ customers, and access intelligent call features with easy number porting to our Number Manager.
  • International Numbers: Establish a global presence in 50+ countries with toll-free or local numbers. Give customers the convenience of calling you at no cost or local rates, with calls routed to any location.

Advanced Call Management Features

Seamlessly manage your inbound calls with our advanced features.

Cloud-Based Control

Update call settings anytime, anywhere.

Call Routing & Distribution

Direct calls to the right person and distribute calls evenly across your team.

Auto-Attendant (IVR)

Add an automated menu system to your number.

Call Queuing

Manage high call volumes efficiently without losing customers.

Call Recording

For training, compliance, and quality assurance.

Real-Time Reporting

Gain insights with live call data and performance analytics.

  • Mobile App: Manage calls on the go with full functionality.
  • Audio Management: Customise on-hold music and messages.
  • Voicemail: Capture messages when you’re unavailable.
  • Missed Call Alerts: Get notified of missed calls to ensure follow-up.

Smart Call Routing

Efficiently manage inbound calls with flexible routing options.

  • Hunt Groups & Multi-Call: Distribute calls across multiple lines—either in sequence or to several numbers at once—until answered.

  • Ratio Call Distribution: Balance call volumes by directing a set percentage of calls to different locations.

  • Area-Based Routing: Direct calls based on the caller’s location (state, postcode, or exchange level).

  • Time & Date-Based Routing: Route calls differently based on time of day, day of the week, or specific dates like public holidays.

  • Caller-Based Routing: Customise call flows for specific numbers, such as VIPs or flagged callers.

Call Management & Efficiency

Conference Service

Host conference calls with custom greetings, local call rates, and call recording.

Mid-Call Transfer

Seamlessly transfer calls between lines or devices without extra costs.

Greeting & Whisper

Play greetings for callers or notify staff of call origins before answering.

Caller ID Display

Choose to display the caller’s number or the number dialled for easier call handling.

Business Continuity & Insights

Disaster Recovery

Quickly divert calls during emergencies via an online portal or mobile app.

Call Analytics

Track and manage inbound calls with detailed reports and downloadable data.

Voicemail & Missed Call Alerts

Capture voicemails after hours and receive missed call alerts via email.

Fax to Email

Convert faxes to digital files and receive them via email, eliminating the need for physical machines.

Seize Your Business Advantage

Schedule your free consultation now and let our experts show you how to gain a competitive edge with our tailored solutions.