Unified Comms for Allied Health Network 

The Challenge

A growing allied health provider operating clinics across multiple locations approached Arrow with a communications challenge. Their existing systems relied on outdated copper and ADSL lines, with each clinic operating independently using its own phone number and connection.

This decentralised model led to:

• Inconsistent client experience and missed calls.
• Operational inefficiencies across sites.
• Difficulty in scaling as they expanded nationally.

With a strong commitment to delivering exceptional client care, the provider needed to unify communications, simplify contact methods, and eliminate fragmentation across their network. They were also seeking to streamline internal processes and reduce administrative overhead to support their rapid growth through a new licensing model.

The Solution

Arrow conducted a thorough assessment of the organisation’s communications and data infrastructure across all sites. A tailored solution was developed to unify communications and ensure a consistent, high-quality client experience across their entire network of clinics.

The key components of the solution included:

• Cloud-Based Phone via the 8×8 platform, enabling seamless internal and external communication.
• Postcode Call Routing using a centralised 1300 number to automatically direct callers to their nearest clinic.
• Fibre Internet with Redundancy at each location, providing fast, stable, and secure connectivity.
• Managed Wi-Fi Across All Sites
• Cloud Contact Centre for streamlined appointment booking and overflow call handling.
• Phone Line Porting to retain existing numbers and minimise disruption.
• 24/7 Australian-Based Support to provide peace of mind and proactive issue resolution.

The Outcomes:

With Arrow’s unified cloud communications and managed network solution in place, the business now benefits from:

• A Consistent Client Experience: Centralised contact and postcode routing ensures enquiries are efficiently handled and directed.
• Improved Performance & Reliability: High-speed fibre and modern infrastructure deliver reliable, quality voice and data services.
• Increased Operational Efficiency: Centralised systems reduce administrative burden and enable streamlined management across sites.
• Enhanced Analytics & Visibility: The 8×8 platform provides full call tracking and reporting, offering insights into client interactions and service performance.
• Scalability: The cloud-based system supports the organisation’s ongoing expansion and licensing growth without the need for complex infrastructure upgrades.

Procurement Specialists

As procurement specialists, we manage everything from technology sourcing, configuration, deployment, and support, under one roof.

From unified communications to fibre internet, cloud contact centre and managed networks, we design solutions tailored to your business needs, helping you focus on delivering the best possible outcomes for your clients..