8×8 Voice
for Microsoft Teams

The power to connect + collaborate
with Microsoft Business Voice

Exclusive 8×8 Welcome Offer

Unlock savings & expert support

Switch to Arrow and 8×8 and enjoy:

  • Professional Services for Less – Expert setup and assistance at exclusive welcome rates
  • FREE Service Months – The longer your commitment, the more you save
  • FREE or Discounted Handsets & Headsets – Equip your team with the latest tech

Partner with our experts to build a welcome package that delivers real results.

Book a Consultation

You’ll also access 8×8’s online eBook, ‘Connect Everywhere’

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The 8×8 communications solution

That works seamlessly with Microsoft Teams.

Cloud-based PBX-to-PBX integration with Microsoft Phone System.

With enterprise-grade telephony and global PSTN connectivity, you’ll be able to keep Microsoft teams at the centre of your user experience, enjoying the convenience of being able to make a phone call from Teams to anyone, including non-teams users. Teams users can make and receive global calls right from the native Teams dialer thanks to direct routing with 8×8.

Retain your preferred Teams interface – desktop app, web app or mobile app – to make and receive phone calls seamlessly via the 8×8 infrastructure with no other app to download, install or manage. Centralise all your collaboration interactions – internal and external – in the Teams app.

 

8×8 Contact Centre for Microsoft Teams

Your contact centre agents shouldn’t need to learn a separate communications tool. 8×8 Contact Centre certified for Microsoft Teams routes calls directly to Teams-powered support staff, improving customer service and supporting omnichannel interactions, call recording and more.

Managers and supervisors can stay ahead of changing customer expectations with complete voice and digital channel support, intelligent routing, and proactive self-service options – everything needed to resolve problems quickly and create exceptional customer experiences.

MS Teams Phone Integration Key Features

CRM Integration

If you use 8×8 Voice for Teams, you can also use Salesforce integration.

Use Salesforce to make and receive calls from Teams and automatically have those calls registered in Salesforce.

You’ll even be able to make and receive calls directly from Salesforce from the same phone number.

Simplicity = lower TCO

Reduce your total cost of ownership (TCO) with 8×8 Voice for Teams

Without the need to manage and maintain an expensive on-premises telecom infrastructure, your total cost of ownership is significantly lower, as 8×8 owns and manages all the infrastructure.

The TCO with 8×8 is also demonstrably lower compared to more expensive dedicated or shared managed service providers, that also offer Direct Routing integrations with Microsoft Teams.

Unified Management

8×8’s solution offers centralised management and administration.

With 8×8, you can centrally manage and administer an organization’s entire user base, including employees that are Microsoft Teams members.

Admins can bulk sync Teams with 8×8 users through an integration with Active Directory that simplifies moves, adds and changes and also supports SSO capabilities so users are automatically authenticated and logged in to their 8×8 communications account when logged into Teams.

8x8 Unified Management

Analytics

Gain valuable insights into business and employee performance.

Realtime data and speech analytics offer visibility into all your Teams and non-Teams calls—revealing key trends, call patterns and customer sentiments.

8x8 Analytics

Why Choose Arrow and 8×8?

Arrow and 8x8 partners
Arrow is Australia’s leading expert in unified communications and contact centre solutions. Arrow installs and supports over 10,000 unified communications end-users.

Our experienced team of support and solution engineers consult and deliver solutions customised to each client’s specific business requirements.

Since becoming an 8×8 preferred partner, Arrow have become their fastest growing Australian partnership.

Trusted by more than 1 million business users worldwide, 8×8 is a global market leader in cloud communications and was named a Leader in the Gartner UCaaS Magic Quadrant, Worldwide for the 9th year in a row.

8x8 cloud communications on different devices

Arrow is an Award-Winning 8×8 Partner

ANZ Partner of the Year
2023-2024

Contact Centre Partner of the Year, 2023-2024

ANZ Partner of the Year, 2022

ANZ Partner of the Year, 2021

ANZ Top Activity Partner 2021

We’re a certified Microsoft Silver Small and Mid Market Cloud Solutions Partner.

GET STARTED

We can consult with you to build solutions on Microsoft platforms to enhance your business, and provide end-to-end support and training.

Arrow is a Microsoft Teams partner that you can trust.