To succeed as a medium or large business, it’s vital that exceptional customer service is delivered consistently and efficiently. While the number of customers who communicate via web-chats and email is growing, communicating via the telephone is still very important. In the past a business contact center required a team of employees to be housed [...]
Are the communication systems and solutions your medium or large business uses unified? If your communications are not unified into one solution, your business may be wasting time, money and losing its competitive edge. Over the past few years, unified communications have helped thousands of businesses worldwide get convenient access to cross-channel communications including VoIP [...]
Want the best business communication package that doesn’t break the budget? Before you sign up for cheap deals with different suppliers or buy your own handsets and equipment, picture this… You’re just about to start an important video conference but the equipment isn’t working. After you find the supplier details, you get placed on hold [...]
