We all know that positive customer experiences ranging from interactions with your website, booking systems, call centre staff and employees, can turn your guests into brand advocates and champions. Happy customers spreading the word both off and online will bring in more potential customers and revenue. A classic ‘win-win’! The reverse unfortunately, will also hold [...]
Does your retail business use cloud communications to drive business growth and cut costs? If you’re still using call centre and legacy phone systems, you may be hampering your customer and employee experience. Cloud-based Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS) are making these systems obsolete. Retailers who are [...]
There’s a lot of buzz surrounding cloud computing at the moment, but what’s the service behind the hype? Let’s investigate what cloud computing is and see if it’s right for your business. What is the Cloud? “The cloud,” along with terms like “cloud computing” or “cloud storage” are used to describe services that are stored [...]
In recent years, cloud computing has become a fairly common way of storing your data. Most of us use cloud computing and cloud storage, such as the Photos program on the Apple platform, Google Photos, Google Docs, Dropbox and other similar products. Even still, the one question a lot of people have is whether or [...]
