Ask yourself, is your business optimised to take advantage of the latest technology? With so many applications and communication services available for business use, it can be confusing when trying to choose what to implement. Read on for Arrow’s top 4 picks for business and workplace collaboration. REQUEST A CONSULTATION CALL US 1300 [...]
We all know that positive customer experiences ranging from interactions with your website, booking systems, call centre staff and employees, can turn your guests into brand advocates and champions. Happy customers spreading the word both off and online will bring in more potential customers and revenue. A classic ‘win-win’! The reverse unfortunately, will also hold [...]
Does your retail business use cloud communications to drive business growth and cut costs? If you’re still using call centre and legacy phone systems, you may be hampering your customer and employee experience. Cloud-based Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS) are making these systems obsolete. Retailers who are [...]
To succeed as a medium or large business, it’s vital that exceptional customer service is delivered consistently and efficiently. While the number of customers who communicate via web-chats and email is growing, communicating via the telephone is still very important. In the past a business contact center required a team of employees to be housed [...]
Are the communication systems and solutions your medium or large business uses unified? If your communications are not unified into one solution, your business may be wasting time, money and losing its competitive edge. Over the past few years, unified communications have helped thousands of businesses worldwide get convenient access to cross-channel communications including VoIP [...]
