allows you to effectively manage your agents in Realtime.
You are given three supervisor wallboard displays:
- Agent Timeline
- Group Timeline
- Realtime Stats
This information is displayed LIVE as it is happening with no delay.
As soon as a call comes in or an agent’s status changes, Chronicall incorporates the new data into the unique Agent Timeline, Group Timeline, and Realtime wallboards.
This module also allows you to track specific feature events like Agent DND (Do Not Disturb) Time, Group Login and Logout Time, and Idle Time.
This information is tracked and then recorded to the database which allows you to report historically on the agent’s performance.
With the Agent Timeline, you can see each of your agents’ current activities and statuses in a simple timeline format. Unlike other reporting software that only shows what your agents are doing at the moment, the Agent Timeline leaves behind a record of each agent’s behavior in the past. This gives you a contextual understanding of the data and allows you to make critical decisions with confidence and accuracy.
Accurate queue statistics are vital for efficient call center management. The Group Timeline displays these statistics for each hunt group with a set of continuously updating graphs representing the number of queued calls, the longest wait time, and the average wait time side by side. As calls enter or leave a hunt group’s queue, the graphs change accordingly, giving you the knowledge you need in order to adjust your resources in real time.
With Real-time Stats you can customise any screen into a wallboard.
Arrow Specialists can install large 55” or 65” Smart TVs to make your information clearly visible to your whole team.
Chronicall wallboards offer scrolling marquees, charts, graphs, text boxes, agent and group leader boards.
These widgets can contain virtually any value about your agents and groups and be customised for yourself or your entire team so that it looks and works like your own custom-branded software.