/Avaya

How ICT reduces operating costs and increases productivity for accounting firms

For the last few months, you’ve been noticing radio and TV ads for cloud computing, web and video conferencing and efficient Internet services. You know you need to find out more about information and communication technology (ICT) solutions. Your competitors are using ICT in their accounting firms and accounts department, and they’ve improved their efficiencies. [...]

The Internet of Things (IoT) and Customer Experience

What is IoT? The Internet of Things (IoT) is the collaborative operation of physical devices via network connectivity. It’s a mouthful, but what it means in layman’s terms is that your everyday devices, such as your phone, your car and even your fridge, are all wirelessly connected to each other to enhance their functionality. Let’s [...]

The Importance of Inbound Call Management

If your business is based around sales, which most businesses are these days in one way or another, you cannot afford to lose customers who try to contact you. Such calls should be valued by a business, and customers need to feel that they are important. But, with increased demand on your business, you might be [...]

By | September 29th, 2016|Arrow Turn Key, Avaya, Cloud Phone Systems, Phone numbers, Phone Systems|

What is the difference between PSTN and ISDN?

The telecommunications industry loves its acronyms, but it can all be a bit confusing with so many different products and standards available to provide voice and data services. Luckily for you, Arrow is here to make things a bit clearer! Two of the oldest methods for voice service delivery are public switched telephone network (PSTN) [...]

By | September 15th, 2016|Avaya, Network, Phone Systems|

How to future-proof your business – A VOIP Story

Ever watched those sci-fi movies and thought how great it would be if you could catch a glimpse of the future? Well, we’ve got some good news for you! If you’re reading this, you’re already on your way… Evolution of the office phone You might remember the old office phones that were popular in the [...]

By | September 1st, 2016|Arrow Turn Key, Avaya, Cloud, Cloud Phone Systems, Internet Services, Phone Systems|
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